If your HILLMAN product is defective, we kindly ask you to contact us immediately at: email@example.com. Please remember to send a valid receipt or any other proof of purchase from you. Please be so kind to provide us pictures of the damaged product, clear description of the defect and the valid way bill which confirm the actual sending of the goods.
If your buckle is broken or if your laces have snapped, get in touch with us and provide a clear description of the accessory needed.
Damages or faults such as rips, tears, burns and holes are not covered under the terms of our warranty policy. In some cases, you can repair damages caused by normal wear and tear yourself.
Our products are covered by a 2 years warranty against manufacturer or materials defects. The warranty is void in cases of the use of the product in a manner for which the product is not intended.
WHO IS COVERED UNDER WARRANTY
This warranty is for the original purchaser only. It is not transferable. Proof of purchase must be verified. Products purchased from third parties are covered by warranty through the the third party.
WHAT THE WARRANTY DOES NOT COVER
The warranty does not cover any damages or faults caused by improper use such as abuse, misuse, or an act of nature (e.g., fire, flood, moths). It does not cover damage or faults that are not the fault of the manufacturer or a fault in the material. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Failure to comply with care instructions found on the washing label voids the warranty.
Items purchased from the outlet are not covered by warranty. Consequential and incidental damages or damages proved to be intentional are not recoverable under this warranty.
Every HILLMAN product is built to last longer than any competitive product under circumstances of normal use. Though we use the most durable and highest quality materials, they are not indestructible. Thorns, sharp rocks, stiff limbs, and mechanical actions or objects may cut, tear or otherwise damage the fabric or connecting stitches.
If your product has been damaged by any of the above non-covered reasons, let us know, and if it can be repaired, we may advise you on how to proceed further.
HOW HILLMAN WILL PROCEED
If the item proves to be defective in workmanship, we will attempt to repair the item. If we are unable to repair it, we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at HILLMAN’s discretion.
DAMAGES LIMITATION AND INDIRECT WARRANTIES
At its discretion, HILLMAN will repair, replace or refund the product under the conditions of its Lifetime Warranty. HILLMAN is not liable for any damages or loss or any consequential, indirect, or incidental damages arising out of the use of, or inability to use, the product or for breach of any expressed or implied warranty or condition on this product. Any implied warranties or conditions of merchantability and fitness for a particular purpose are limited to the duration of this warranty except to the extent prohibited by law.
HOW TO MAKE A WARRANTY CLAIM
Contact HILLMAN’s customer service department by email firstname.lastname@example.org, with "Warranty Application" in the subject line and the following information in the body
- Style name, color and size of product
- Proof of purchase/original purchase receipt indicating when and where item was purchased
- Brief description of the issue
- Several photos of the damaged area and intact inside care labels
- Contact name, phone number and address
For questions regarding your warranty claim email email@example.com preparation, or by calling : +1-561-923-0809 EST or the European customer service department +359-889-607337 EEST during our regular business hours of 9:00 AM to 5:00 PM EST /EEST Monday through Friday.
We will assess your application and respond with our finding within 2 to 3 business days. We will include specific information regarding warranty options, turnaround time and/or additional instructions.
Please clean the product before sending for a return. Products that are not clean will not be accepted.